Alpha 6 will refund the full merchandise value up to 60 days from the time of purchase. For faster processing, we recommend items be returned within 30 days of receipt and in their original packaging and resalable condition. Return freight that is sent back to Alpha 6 is the responsibility of the customer unless: a) Alpha 6 Support Service team is notified at email@example.com within 21 days of receipt, AND b) the item received arrived damaged, OR c) the item received was not what was ordered. Factory direct merchandise returned as a result of a customer order error will be subject to a minimum 15% restocking fee and is the responsibility of the customer. Alpha 6 is not responsible for any lost or stolen packages.
Return shipping can be arranged with the shipper of your choice; however, we do encourage you to use a shipper with a reliable tracking system such as FedEx or UPS. If the shipment is lost or damaged on its way back to Alpha 6, you may follow up with the shipper for claim resolution.
Once a return package has been delivered to our distribution center, please allow 2 weeks for the return to be reviewed and processed.
If you cancel or change an order after it has been placed, you can be assessed up to a 15% restocking fee. Items must be returned within 21 days of receipt and in their original packaging and resalable condition. For merchandise valued at $300 or more that has correctly shipped and is undamaged, a 15% restocking fee will apply.
Upon Receipt of Your Order
Be sure to count parcels and inspect the shipment before signing the delivery receipt. If damage or shortage is apparent upon receiving your shipment, please note it on the delivery receipt. Have the delivery driver sign the receipt and verify that there is damage. Save the damaged package or carton for inspection. Open all packages immediately and inspect merchandise to verify it is in good condition. If concealed damage (damage to materials inside a package with no external damage evident) is uncovered, notify us at once. Pictures of the damage is encouraged for all truck shipments.
Check your merchandise against the invoice. If an overage or shortage exists, we require you notify Alpha 6 Support Services Team at firstname.lastname@example.org within 21 days after receipt of your merchandise.
Limitations of Liability
By making a purchase from Alpha 6 Corporation, you agree that Alpha 6 is not responsible for any damage or harm caused by the receipt, possession, storage, use or misuse of the products it sells or the services it provides. You agree that Alpha 6 shall not be liable for any loss arising from the use of its services or the goods it sells, including but not limited to direct, indirect, special, and consequential losses (e.g., damages caused due to delay, damage caused to artwork, or loss of expected or anticipated profits). Notwithstanding the foregoing, should Alpha 6 be found liable for any damages, you agree that such liability shall be limited to a maximum of the amount you paid for the product, item, or service at issue. You acknowledge and agree that you bear all risk associated with the receipt, possession, storage and use of products purchased from Alpha 6 and that you should test the product or service before applying it or otherwise using it in any way. Alpha 6 is not responsible for use of product or damage for anything other than the product’s intended use.